The following are questions about the use and application scenarios of oxygen concentrators. If your questions are not answered, please contact us
Email: engineer@chaoweitech.com
WhatsApp: +86 19053775638
Tel: 008619053775638
How do I choose the right oxygen generator model for my needs?
Consider these factors:
Contact our sales team for personalized recommendations.
Hospital size: Number of beds, oxygen demand, etc.
Usage scenario: Ward, operating room, ICU, etc.
Budget: Prices vary significantly between models.
What is the noise level of your oxygen generators?
Our generators utilize advanced noise reduction technology, operating below 60 decibels for a quiet and comfortable hospital environment.
Do you provide installation services?
Yes, we provide detailed installation instructions and video guidance to ensure the normal operation of the equipment.
Do your oxygen generators require regular maintenance?
Yes, regular maintenance is essential for optimal performance and extended lifespan.
What is your after-sales service policy?
We provide comprehensive after-sales support, including:
24/7 online technical support.
One-year warranty for the entire machine.
Lifetime remote service.
What certifications do your oxygen generators hold?
Our generators comply with:
CE Marking.
ISO9001 Quality Management System Certification.
ISO13485 Medical Device Quality Management System Certification.
How can I get a product quotation?
Request a quote by:
Contacting our sales team at +86-190-5377-5638.
Visiting our website and clicking “Request a Quote.”
What are the differences between different types of oxygen concentrators?
Integrated: Compact, space-saving, ideal for small hospitals or clinics.
Skid-mounted: Modular design, easy to transport and install, suitable for medium-sized hospitals.
Containerized: Highly integrated, rapid deployment, perfect for large hospitals or emergency medical situations.
What is the lifespan of your oxygen generators?
Built with high-quality materials and advanced manufacturing, our generators have a lifespan exceeding 10 years.
How long does the commissioning process take?
Typically, commissioning is completed within 1-2 days.
What maintenance services do you provide?
Remote troubleshooting and technical support.
Regular remote inspection.
Reminder for replacement of wearing parts.
How can I contact your after-sales service team?
Reach us via:
Online chat: Visit our website and click “Live Chat.”
Phone: +86-190-5377-5638
Email: world@chaoweitech.com
What are the advantages of your oxygen generators?
Comprehensive after-sales support for peace of mind.
High efficiency and low operating costs.
Reliable performance and long service life.
Simple operation and easy maintenance.
Do you offer customization services?
Yes, we provide customization options to meet specific requirements, including equipment configuration and exterior design.
What oxygen concentration and flow rate should I choose?
Oxygen concentration: Medical oxygen generators must deliver 93%±3% oxygen concentration.
Flow rate: Select a flow rate range based on the number of patients and oxygen demand.
What are the installation requirements for your oxygen generators?
Installation requires:
Properly sized intake and exhaust piping.
A well-ventilated, dry, and clean equipment room.
Stable power supply.
Are your oxygen generators easy to operate?
Our generators feature user-friendly interfaces and comprehensive operation manuals, enabling quick familiarization for medical staff.
What are the consumables, and how often do they need replacement?
The main consumables include air compressor lubricant. The replacement interval depends on the usage environment and frequency, usually every 12 months.
How quickly can you respond to equipment malfunctions?
We guarantee a response within 24 hours of receiving your service request and will provide remote troubleshooting immediately.
Can you provide successful case studies?
Our generators are widely used in hospitals worldwide. Visit our website or contact our sales team for case studies.
Did the above solve your problem? If not, please send us your question by email to engineer@chaoweitech.com, or contact us by WhatsApp +86 19053775638.